Vodacom is ********* and needs to pay me back

*** – Cindy Solomons; Cell no: *** I have been calling Vodacom since 13 July to cancel my contract which ended early this year. They informed me that 1 more payment would still be deducted, which i was fine with. The following month they still debited my account and i called in again to ask what's happening. The assured me that the account is in the process of being cancelled, they can see by the notes on the account. To date, they have still been debiting my account my every month. In September I reversed the debit on my bank account hoping that this would get their attention but instead they just double debited the following month. I called in on 9 Nov and requested the recordings that came from the no. *** as i would like to listen to the numerous times that i called in to ensure that this contract gets cancelled, as i want them to refund all my payments from the date of the 1st call. I spoke to Dean in Cancellations and i got this ref no from him - ref ***. He guaranteed me that he is escalating the matter. I also spoke to Melida in Customer Care on 13 Nov. She called me back and tried getting me in contact with the Cancellations dept. I was told again that they would call me back regarding the recordings. I have spent lots of money buying airtime and calling the call center to get my own money back and i have had enough of getting the run around. I want the calls and i want all my installments paid back to me from the date that i cancelled. I will absolutely NEVER do business with you again and i will advise others oh how *********ly your business operates.