mS
matthew S
1 reviews | Active since Jul 2012
01 Mar 2021, 11:10
Vodacom is an ************ company
The obstacles to cancel a contract are just ridiculous. I want to cancel my contract which terminates on the 16th of April 2021, and I want to load my notice to not continue with the contract today. I do not want to have to phone back on the 16th as this means if I cannot get through I will not be able to give the required 30 days notice (which is against the CPA by the way).
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Mar 2021, 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2021, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
mS
matthew S's updateReviewer Update
01 Mar 2021, 12:16When the consultant calls me I want my cancellation notice to be recorded. I do not want to hear nonsense about cancellation penalties as you can log it as me not carrying on with the contract when it terminates. I am not wanting to cancel early.
mS
matthew S's update01 Mar 2021, 12:16
Reviewer Update
When the consultant calls me I want my cancellation notice to be recorded. I do not want to hear nonsense about cancellation penalties as you can log it as me not carrying on with the contract when it terminates. I am not wanting to cancel early.