Vodacom is an overall pathetic company when coming to customer service

Over the weekend (Saturday),I visited the Vodashop in Rosebank Mall to update my surname - the lady told me that their systems were down and said I should come back later. After about two hours I went back and was now told that they do not update any records in the store and said I needed to fill in a form which was going to be sent to head office. I waited so long to get a chance to fill in that so called form. After ages I could not wait anymore and called the 082111 customer care number and was told to go to the store to update my surname! I explained to the lady that I had already been to the store and was unable to update my surname. She then gave me an email address to send copies of my old and new ID number which I did shortly thereafter. She also said by Tuesday, latest - my name would be updated. Wishful thinking - it has not been done. As if that was not enough - today is the 3rd October and already the 2G that I get on my red advantage is finished even using wifi when home!!!! Then I called the call center to inquire and buy more data - held up for over 14 minutes and eventually gave up. The service is dismal and now they have even resorted to *****ing data from their customers - how desperate must you be to make money? Are times that hard? Shame on you Vodacom - Work for it!