CW
Christa W

1 reviews | Active since May 2019

11 Jul 2021, 19:06

Vodacom is an organisation of *****, ******* and uselessness.

I need someone to call me asap. Our fibre has been off since THURSDAY, and between 6 technicians and countless hours on the phone it still isn't fixed. We even did Vodacoms job and found out what the problem was but it takes 3 days for Vodacom to accomplish absolutely nothing after we s**** fed them the answer. Poor and pathetic service and nobody ever returns a call... I need someone to call me that actually wants to help. Tomorrow is Monday. The useless tech assigned to the case DOESN'T WORK OVER WEEKENDS. BS!!!!!!! HOW ARE WE SUPPOSED TO WORK FROM HOME??? Call. Me. Effing. Back.

0
Replies (2)
Vodacom
Vodacom's reply12 Jul 2021, 11:18
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
CW
Christa W's update15 Jul 2021, 11:41
Reviewer Update
Hi Vodacom team, so thank you for finally resolving the issue we had with our fibre.
What compensation will we be getting for a week with no wifi seeing as the line was cancelled between you and Metrofibre without our consent? :)