SP
Selwyn P

1 reviews | Active since Oct 2018

08 Oct 2018, 18:49

Vodacom is an arrogant and badly run monopoly

I have been trying to activate my international roaming for MORE THAN A MONTH now. I have made well in excess of 20 phone calls to the help line and have made 3 special trips to different vodacom outlets in person trying to find a way to activate it! Sunday 7th September before boarding my flight I was told that this account had been activated (after finally paying R 5'000 in person because no combination of account number provided by the vodacom store was accepted online). I am now out of the country trying to run a business without access to communication.

This is without doubt the worst company I have ever had to work with..

0
Replies (2)
Vodacom
Vodacom's reply08 Oct 2018, 19:23
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Oct 2018, 14:17
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please be advised that we were not able to make contact with you however have responded via email.

Regards

Consumer Website Team