Vodacom is an Absolute Disgrace!

Vodacom borders on ********* behavior. As vodacom does, I did an upgrade over the phone with the. The first error - they upgraded one of my contracts in 2025 and did not send the device that was supposed to have been included in the upgrade. I received a phone call in January 2026 to apologise and a device was sent through to me by RAM Couriers. The second error - the device was an out of box failure - had no sim card and the device was locked with a pin. The third error - I phoned vodacom and no one in technical could assist and it was referred back to upgrades to arrange a collection - I was then instructed to send back, wait 10 days and then phone up and cancel my upgrade and start procedure again, apparently having to apply for the upgrade again. The fourth error - i requested to speak to a manager after speaking to an agent, a supervisor and then a team leader that would not assist in understanding who the customer is The fifth error - I was promised a call back by a Manager - did not happen The sixth error - one of the technical guys I originally spoke with phoned me back to see whether a manager had been in contact with me - I rep**** no and he tried to contact a manager, who apparently was still on the phone from yesterday - these managers must have big phone bills. The fact stands, I am a customer of vodacom paying a bill of R5000 a month for multiple contracts and have been a loyal customer since 1992. I am not understanding why when I get treated like this. Vodacom has gone over the top with bad service and doesn't care - they have a one-star rating with Hello Peter and this still doesn't phase them because they feel they have a market share and ICASA is useless at policing them aswell. Vodacom you are an absolute disgrace, and I will start to treat you like you treat me - no more upgrades in the future - when my contracts are doe now - my business is done with you!