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Christopher P

1 reviews | Active since Dec 2011

19 Sept 2018, 11:35

Vodacom is also not updating my credit profiles, consistently nor correctly.

Vodacom is not updating my credit profile at various credit bureau's consistently.

Transuinon has been updated.

XDS has not been updated.

Compuscan has not been updated.

Experian has not been updated.

shouldn't Vodacom update all my profiles consistently?

This is neither professional nor ethical.

Please update my various profiles, accordingly.

0
Replies (4)
Vodacom
Vodacom's reply19 Sept 2018, 13:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

CP
Christopher P's update19 Sept 2018, 16:14
Reviewer Update
Seeing is believing...queries are promised to be taken up as a matter of priority and then seem to disappear into a void, never to be tended to again...
Vodacom
Vodacom's reply27 Sept 2018, 16:43
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please be advised that we were not able to make contact with you however your query has now been Resolved.

Regards

Consumer Website Team

CP
Christopher P's update18 Oct 2018, 10:11
Reviewer Update
Thank you Vodacom. But Experian fixed their mess for a short time only. Sorry to say this, but there has been another F*&% up again by Experian. My account is again showing 2 months behind?? as at 18/10/2018, but was showing that it was current (with the incorrect balance due) on 11/10/2018?? I have laid a complaint with the ombuds cause this is seriously malicious now and I am at my wits end. XDS and Transunion are correctly updating all my accounts? why are they doing this and only with your account ??