EC
Eduan CronjAA(C)
1 reviews | Active since Mar 2015
02 Sept 2020, 19:28
Vodacom is almost worse than NRE!
I have been waiting 3 weeks now for my new pbone to be delivered. The debit order already went off for my contract. Note that I can't ise the service ai am paying for. Vadacom's customer service is a joke.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Sept 2020, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2020, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EC
Eduan CronjAA(C)'s updateReviewer Update
03 Sept 2020, 09:43This is the same response I received from your support team 2 weeks ago. Let me repeat myself once more: Your customer service is a joke!
EC
Eduan CronjAA(C)'s update03 Sept 2020, 09:43
Reviewer Update
This is the same response I received from your support team 2 weeks ago. Let me repeat myself once more: Your customer service is a joke!
EC
Eduan CronjAA(C)'s updateReviewer Update
11 Sept 2020, 16:20Dear Vodacom.
Please note that the complaint was logged on 02SEP2020. You responded on 03SEP2020 and finally attempted to resolve the issue on 11SEP2020. Multiple tickets have been logged at Vodacom's so called "customer support" before I logged a ticket on hellopeter. Your customer service is a complete joke!!! I hope people who read this thinks twice when considering doing business with Vodacom after reading this review.
Let me clarify what Vodacom's response was since you rep**** privately:
" Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that the relevant team has assisted to reverse the upgrade and load the cancellation as requested. "
I encourage all Vodacom clients who are sick of the poor service Vodacom provides to do the same.
Please note that the complaint was logged on 02SEP2020. You responded on 03SEP2020 and finally attempted to resolve the issue on 11SEP2020. Multiple tickets have been logged at Vodacom's so called "customer support" before I logged a ticket on hellopeter. Your customer service is a complete joke!!! I hope people who read this thinks twice when considering doing business with Vodacom after reading this review.
Let me clarify what Vodacom's response was since you rep**** privately:
" Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that the relevant team has assisted to reverse the upgrade and load the cancellation as requested. "
I encourage all Vodacom clients who are sick of the poor service Vodacom provides to do the same.
EC
Eduan CronjAA(C)'s update11 Sept 2020, 16:20
Reviewer Update
Dear Vodacom.
Please note that the complaint was logged on 02SEP2020. You responded on 03SEP2020 and finally attempted to resolve the issue on 11SEP2020. Multiple tickets have been logged at Vodacom's so called "customer support" before I logged a ticket on hellopeter. Your customer service is a complete joke!!! I hope people who read this thinks twice when considering doing business with Vodacom after reading this review.
Let me clarify what Vodacom's response was since you rep**** privately:
" Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that the relevant team has assisted to reverse the upgrade and load the cancellation as requested. "
I encourage all Vodacom clients who are sick of the poor service Vodacom provides to do the same.
Please note that the complaint was logged on 02SEP2020. You responded on 03SEP2020 and finally attempted to resolve the issue on 11SEP2020. Multiple tickets have been logged at Vodacom's so called "customer support" before I logged a ticket on hellopeter. Your customer service is a complete joke!!! I hope people who read this thinks twice when considering doing business with Vodacom after reading this review.
Let me clarify what Vodacom's response was since you rep**** privately:
" Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that the relevant team has assisted to reverse the upgrade and load the cancellation as requested. "
I encourage all Vodacom clients who are sick of the poor service Vodacom provides to do the same.