Vodacom is all talk and no walk

<p> </p> <div id="m1542" class="mail-message expanded" style="color: #000000; font-family: sans-serif; font-size: 9.856px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px;"> <div class="mail-message-content collapsible zoom-normal mail-show-images" style="display: block; margin: 16px 0px; zoom: 2.72561;"> <div style="display: table; width: 328px;"> <p dir="ltr">Hi Mr. Joosub,</p> <p dir="ltr">I would like to file a formal complaint against your company regarding something as small as R150 airtime (which is a drop in the ocean for vodacom) being used to buy data not intended for myself but for my wife. So I buy the data with my airtime and I intially tried transferring it but I was unable to as apparently transferring access was not active all of a sudden. I see that i never got the option to choose a number and see it is app**** to my account and I Immediately phone customer service and get through to someone that is unhelpful and gives me no options then when I ask to speak to a manager she puts me on hold for over 10 mins without getting back to me and eventually drops the call which in my opinion is call avoidance she should be lucky to have a job she should be fired.</p> <p dir="ltr">Then I call in again straight after the call was dropped and I asked to speak to a supervisor and I spoke to a team leader by the name of tebogo that just makes empty promises and said he would file a service request and did not do it or follow up with me as promised after 7 working days (now in all honesty is that the type of people you want working for you?). Bare in mind at this point I already spent an addition 69 for 300 mb data and recently 149 for 1 extra gb data.</p> <p dir="ltr">So I call your contact center again and this time someone actually does file the service request. .then 5 business days later I get told by a different agent that it has only been 5 business days but this should be resolved by Friday she will follow up. Yes you guess it she didn't follow up and that lead to my call today. Then I get cold transfered from one department to the next and have to explain the same situation to every one I finally get through to tsipiso makgale that says that she will refund me R100 airtime back which is R49 short of what I bought the gig for but she said that I must now wait for another 72 working hours to see if mayb your billing team can refund it. Now keeping in mind that I said you guys can take back the gig of data all I wanted was my airtime back.</p> <p dir="ltr">So given all the lies I have been told and seeing as it is taken 3 weeks to get this sorted and it still isn't sorted I want the R69 and R149 I had to spend to buy my wife data back, I also want you guys to take the gig I bought from you back and give me my full R149 airtime back and then I want to know what is vodacom going to do to compensate me for all the lies I have been told and the terrible customer service I have been given and effort and time that I have had to go through to only get this issue partially solved? I followed up on the previous contact and tsipiso makgale another one of your team leaders have yet made another promise that was not fulfilled no refund was processed and my service request was not even updated. As we now know that Vodacom team leads are a bunch of lies I then spoke to Joseph MokhadI one of the managers in the Johannesburg call centers and he promised that I will get a follow up from one of the other managers as he was from 2nd floor prepaid department... Now I ask you the question ifyou were a customer of your own company and you called in what kind of service would your own employees give you?</p> <p dir="ltr"> </p> </div> </div> <div class="mail-message-footer spacer collapsible" style="display: block; height: 0px;"> </div> </div>