TM
Tiisetso M
1 reviews | Active since Mar 2014
28 Mar 2021, 17:48
Vodacom is all about charging and NO service or customer care!!!!
VODACOM! Can you please stop standing in the way of me getting my dream house! I paid off your account over 2 years ago and you still are reflecting on my ITC record!!!!! I'm tired of apology emails from you... just please do whats right!
3 months later, I'm still waiting still waiting for my paid up letter!!!!!!!
This not my first hellopeter complaint with the same issue 3 times in 3 months. Can I PLEASE not be be shut up again by a generic response saying you have privately sorted out my query, when nothing gets sorted
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Replies (3)
Vodacom's replyOfficial
29 Mar 2021, 07:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Mar 2021, 07:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TM
Tiisetso M's updateReviewer Update
29 Mar 2021, 11:36I called in the beginning of Feb to follow up and was told that it had been sent to an incorrect email address which I rectified with the consultant. Another month has gone and you are still giving me the same response.
TM
Tiisetso M's update29 Mar 2021, 11:36
Reviewer Update
I called in the beginning of Feb to follow up and was told that it had been sent to an incorrect email address which I rectified with the consultant. Another month has gone and you are still giving me the same response.
TM
Tiisetso M's updateReviewer Update
30 Mar 2021, 14:27And still I wait with empty promises from vodacom! Can you stop sending me generic responses and just send me the paid up letter!
TM
Tiisetso M's update30 Mar 2021, 14:27
Reviewer Update
And still I wait with empty promises from vodacom! Can you stop sending me generic responses and just send me the paid up letter!