Vodacom is actually the worst!

Customer service is shocking. I tried to move my number from a business contract to a personal contract in 2020, I submitted all the required documents, and after numerous phone calls it still has not been done. There have also been other issues but I must say that the cherry on top is our lines being disconnected today and upon going to a Vodacom store and phoning the accounts department, we were asked for our information, which has been the same for 15 years, we were then told it's incorrect and they can't help us. There is absolutely no way I will be staying with Vodacom after this. I have been a loyal customer for years but if this is how they treat loyal customers then I will be moving to another network.