JO
Jane O'Brien
1 reviews | Active since Oct 2018
02 Jul 2024, 08:57
Vodacom is absolutely useless - no communication or leadership to make a decision
This is my 4th review since February 2024 with no resolution I have just checked my new monthly allocated data and airtime - again 650mb recurring instead of the 1gb that I was promised ....and 100 minutes of call time instead of the R150 airtime that I was promised - airtime can be used to buy data, minutes can not They've flung in some bonus data which is only valid for the month, to try and placate me
I need someone that can make a call regarding amending my contract
If nobody addresses this I will have to go further - 5 months of no conclusion
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
02 Jul 2024, 10:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jul 2024, 10:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
