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jade.d.edwards jade.d.edwards

1 reviews | Active since Apr 2017

02 Apr 2017, 16:23

Vodacom is absolutely useless and the worst network South Africa has!

<p>For the last three days I have been trying to get assistance from what seems to be the most *********** cellular network in the world. Trusting the adds I foolishly changed networks recently only to have had more issues than I have ever had with a network. I have contacted the customer non service centre numerous times. And all I have received is empty promises to be contacted back and that my issue would be resolved. Suffice to say I have received neither. My number has been locked and nobody at vodacom can tell me why. Yet they still continue to ***** my money whilst I cannot even use my phone! Even their systems do not seem to correspond with each other as the info in the store tells me my contract is still active, yet customer care tells me it has been canceled. This is incredibly unprofessional on their side as I am sure they are aware that most people work on their phones and it is impossible to be without a phone. I can't even put a contact number in the contact box as NOBODY can contact right now! </p>

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Replies (2)
Vodacom
Vodacom's reply03 Apr 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Apr 2017, 08:40
Official

Dear Jade

As discussed, you have advised that all is sorted now.

Regards,

RJ