Vodacom is absolutely useless!!!!!

I app**** for my fibre to be reallocated to my new home (same suburb) which already had fibre set up to the outside of my house on the 11 Jan 2019. I constantly had to contact them each step of the way to ensure the processes were followed as absolutely no feedback provided. Finally on the 14 Feb, the fibre box was connected into my house, 8 days later I'm still waiting for the router to be configured! How can it take 42 days to relocate and activate a fibre line? Tens of calls to the call centre, and all I get as a response is: I'll escalate it!! I am so sick and tired of Vodacom's lacklustre responses and cannot wait for my contract to run out so that I can join another service provider!