Vodacom is absolutely pathetic!!!!!!!!!!!!!!!!!!!!!!1

Vodacom's service is absolutely pathetic!!!! for the past 3 days I've had to phone the call centre's (customer service & collections) to find out why my number has been suspended. Each time I call, I have to explain the situation and am requested to send proof of payment. A payment that was made on the 2nd October already. How is it possible that by the end of the month, the payment is still not linked to my account. I've had to phone the call centre at least 3 times per day and each call lasts for up to 30mins yet the problem still hasn't been resolved. The line gets unsuspended and then a few hours later it is suspended again. Is there not a single competent person at Vodacom who can check Vodacom's account and allocate the payment correctly. Instead as the customer I need to be inconvienced. and asking a team leader to assist has proven to be very useless as well because there is absolutely no sense of urgency.