Vodacom is absolutely Disappointing , They debit your account without any authorization even if your account is cancelled

They emailed me confirming my number is on prepaid , I have evidence on that as-well as said and confirmed that I won’t be debited but they still debited me more then my actual debit amount. Absolutely disappointed As well as the guy that spoke me to me had so much of attitude like it was my fault.

Below is my previous post: I am very disappointed in the service I’ve received. I’ve got a contract for the last 2 years with you guys and I was supposed to receive airtime every month for the last 2 years. I stopped receiving the airtime after a few months. I’ve contacted Vodacom numerous times and no one has assisted me. I’ve been to the stores as well and no one has been able to assist me. I am now paying for a contract that has not benefited me at all. Please contact me and inform me of how this problem will be addressed