RL
Ruwaida L
1 reviews | Active since Aug 2014
01 May 2024, 12:41
Vodacom is absolute useless
My cell phone contract ends in June and I was told to call a month in advance to cancel the contract, when I call Today I am told that my account is in arrears but I’m on debit order and the debit order went through on the 29 April, I’ve never had a debit order returning, cancellations cant help as they say my account has a supposedly in arrears and then they transfer me To the Insurance department, vodacom is pathetic I don’t ever want to deal With them Again I want this contract cancelled immediately
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Replies (2)
Vodacom's replyOfficial
01 May 2024, 13:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 May 2024, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 May 2024, 16:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records shows that the end date of your contract will be on the 26-11-2024. Regards, Consumer Website Team
Best regards,
Vodacom's reply01 May 2024, 16:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records shows that the end date of your contract will be on the 26-11-2024. Regards, Consumer Website Team
Best regards,