Vodacom is ABSOLUTE ****
I’ve used this service provider all my life and today they giving me ****ty service. Last month I paid 3k towards my contract as per every month - Vodacom says I’m in arrears for R190 or something like that. I paid off this amount and still my profile on the bureau says in arrears.
I call Vodacom to check what is going on, they tell me I have to solve it with the bureau. WHAT NONSENSE IS THAT?? Is it not your responsibility to fix this.
My account is always up to date, even now as we speak it’s up to date. I understand if even 10 is missing from payment you have to say I’m in arrears but now remove that on my ITC status because that is no longer the case.
Helpful (0)
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Replies (3)
Vodacom's replyOfficial
07 Aug 2022, 12:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Aug 2022, 12:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Aug 2022, 08:53 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your husband was in contact with our team via Twitter. Based on the feedback provided, our team responded to your husband’s message.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your husband was in contact with our team via Twitter. Based on the feedback provided, our team responded to your husband’s message.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Aug 2022, 08:53
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your husband was in contact with our team via Twitter. Based on the feedback provided, our team responded to your husband’s message.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your husband was in contact with our team via Twitter. Based on the feedback provided, our team responded to your husband’s message.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
11 Aug 2022, 01:41Vodacom said they would call but no one did. My husband did mention to you that you said the matter was escalated and I’d receive a call. I have not received one yet.
's update11 Aug 2022, 01:41
Reviewer Update
Vodacom said they would call but no one did. My husband did mention to you that you said the matter was escalated and I’d receive a call. I have not received one yet.