VODACOM IS A WORTHLESS ENTITY!!!
Its almost a full year since my dispute with Vodacom "seemingly" was resolved (2yrs since the issues began due to THEIR BILLING SYSTEM) AND STILL NOTHING IS RESOLVED. I have tried to engage with the billing department, *** to no avail, I have tried customer care, EVERY F*&^ing call center or avenue to find out WHAT THE HELL IS THE PROBLEM. Vodacom is actively stopping their former & unhappy clients from moving on with their lives due to their incompetence. Well now I am preparing myself to take this matter up with legal counsel & ICASA.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Aug 2021, 14:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Aug 2021, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Aug 2021, 14:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your account has been handed over to our Pre-Legal team. Kindly contact them on ***.
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Aug 2021, 14:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your account has been handed over to our Pre-Legal team. Kindly contact them on ***.
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,