Vodacom is a **** with their untrained, ************* staff.

Vodacom is a **** with their untrained, ************* staff.

I am so dissatisfied with the service received from Vodacom. I am not one to take contracts, as I normally buy my gadgets cash as I do not want additional stresses. However, this time because times are tough, did not have the cash to buy. As a result, I ended up taking a contract with Vodacom, as I was only going to pay 424.99 and this was for 2 cell phones and seems like a great deal. This was on the 23rd of October 2022.

On the 14th of February, I received a call from one of the Consultants/ Salespeople. She informed me that, I will be getting more data and airtime and will be paying only 350 monthly, and this will start on the 01st of April. I was so excited believing that my instalment will be reduced, and I will be getting more data and airtime. Guess what come the 31st March 2023, I get deducted R862. 98 which is R437,99 EXTRA from the initial contract agreement. I stepped back a bit and asked myself did I hear correctly or the lady I spoke to said 350 extra will be added on my monthly instalment. Even if it was like this, the amount that I was supposed to pay was R774.99 not 862.98 so I did not understand where the additional fees were coming from as I was expecting to pay R350 only.

I then reversed the payment and called the customer service. I informed the lady I spoke with about the issue at hand and she said the bill increased because of the additional minutes and data that I was called about on the 14th of February. I did not hesitate, and I told her that I reversed the debit that was done because that is not what I had agreed on, when I was called. There was no mention of additional fees being paid was supposed to get a reduced fee monthly with the top ups, according to the call received on the 14th. I then asked her for the recording of the call to be reviewed and I also be contacted to listen to it as I know what I had agreed on and what was happening was not the agreement. She informed me that she has logged a ticket and I will be contacted. I also asked her to reinstate my initial contract benefits and remove the new ones. She agreed that all these was done.

Guess what , 5 days later , which is today, I call as I did not receive any call. To be informed by the Consultant(Thembisa/Thembiswa) that assisted me that the is no logged query on the system. The only thing that was done was to reinstate the initial contract. So this means not did I get ****med once by the lady of the 14th selling wrong things and give incorrect information. The second consultant called on the 31st **** to me when they informed, they had logged a query on my behalf. As there was no query on the system.

The call took 20 minutes, with holding at some points. However, Thembisa informed that she has logged a query for me, and I will receive an sms with the reference number. I received the sms while speaking with her and confirmed it to her. She informed that I will be contacted in the next 7 days. I am so going to wait and when they do call. However, I am shocked, and I cannot just believe the experience I had of being **** to and also dealing with a consultant who did not know their story, how do you sell a product you do not know and end up not sharing the information you supposed to with the client, but actually put together your own script to lure the clients in taking deals thinking is actual a less money befit to them. Lastly, the lack of communication between Vodacom and their clients, if someone has sold you something some follow up paperwork or email should be sent so that the party taking the deal can know , what are the implications for them when it comes to the fees they are paying, and this was not done.

If you have a contract, make payment manually, don’t agree to anything on the phone without writing. As it is a proven fact Vodacom staff are ****s and ******* and would do anything and say anything to get a sale even if is LYING to the client.