Vodacom is a waste of time and money

I have called Vodacom more than 3 times to cancel my contract. Their retention department offered me an upgrade for 50 less than what I was paying for half of what I had . Previous contract was R75 airtime 5g data 250 minutes for R278 They offered me 100 minutes and 5 g data for R155. At the time I didn’t compare and agreed but when I sat down and thought about it I called Vodacom back immediately the same day to ask them to cancel my contract as I was not happy. I was told a consultant would call me in 48 hours a week later no one called I called in this morning and spoke to ramiska who said she can’t undo the contract and the consult who did it was Brian Nkhululeko he would have to do the cancellation he is on duty and she would get him to call me back . I asked her what guarantee do I have that he would call me back because it’s been weeks and my contact is still not canceled.she assured me that he would call as soon as I put the phone down on her. He hasn’t returned my called.

Vodacom’s really gone to the dogs especially with these call centre agents who lie and are ***********