VODACOM IS A VERY BIG ****.

Last year in May I took up a contract with Vodacom for 20G for R199. For the last 12 months I have been charged R435. I have been calling vodacom for the past few months to get my issue sorted by a lady named Thabile Ntombela but nothing has happened. I have sent her emails but it’s either she’s ignoring me or vodacom just doesn’t care about it’s customers as long as they ruin our lives. I tried cancelling this contract but they’d convince me that they can fix the issue for me. Now I have made a payment and they don’t want to unlock my sims because they need a reference for the complaint I made. I have just made a payment of R1800 to cover the months that I know I owe. This is only not frustrating but it’s affecting my credit score as well. Every time I call they move me from one department to another. This morning only I have contacted about 5 departments and spoke to about 7 different consultants. This is getting out of hand. I will never ever get a contract with vodacom ever again. What’s funny is that one of the consultants told me that her sister in law had the same problem a while ago and she advised her to cancel it. So even the employees don’t trust their own company. VODACOM IS A BIG ****.