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JK
Jude K

1 reviews | Active since Nov 2016

29 Aug 2023, 11:39

Vodacom is a useless company

Sent an e-mail to *** on the 27th July requesting for my debit order date to be amended to the 28th of every month. You guys are useless. Twice already you debited on the 25th. Get this sorted out immediately

0
Replies (3)
Vodacom
Vodacom's reply29 Aug 2023, 14:03
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team
JK
Jude K's update29 Aug 2023, 14:39
Reviewer Update
So my issue is account related. You guys got a social media agent to call me, not an account agent. I'm told to call accounts department to resolve my issue. Are you the customer or am I the customer? Why should I go through the inconvenience of calling your "inbound" call centre when I was the one who was inconvenienced by your USELESS service. I want this resolved. I want R150 plus the R100 as discussed. Otherwise cancel the contract. I am not in the wrong here and I refuse to be told that you will not refund me. I want someone from accounts to call me directly. Listen to the call recording before calling me so that you know exactly what I want. I won't explain myself again. No social media agents. I want a call from accounts department
JK
Jude K's update09 Sept 2023, 11:04
Reviewer Update
Still waiting for feedback