RN
Rachel N

1 reviews | Active since Aug 2018

21 Jan 2022, 10:23

Vodacom is a total ****

A guy from Vodacom called me during November 2021 saying that they can reduce my contract payment to R209 and everything on the contract stays the same. I repeatedly asked him if it was additional contracts and it there was any other costs or repayments to my account. Hy rep**** that it was just a payment amount change from R429 to R209 and it was on my existing contract. Suddenly, this month, an amount of R1135.37 was debited from my banking account and when I called to query, I was informed that 2 additional contracts were added to my name which I am totally unaware of. This is unacceptable and I am not going to pay that 2 contracts. I have requested the recordings and will see if they will deliver on that

0
Replies (2)
Vodacom
Vodacom's reply21 Jan 2022, 10:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RN
Rachel N's update08 Feb 2022, 09:00
Reviewer Update
Ref: 002BHaGY8CJG92J3
Still there is no feedback regarding my query. There is so many complaints on this website. Does Vodacom actually care about their customers????