Vodacom is a *****!

Vodacom is the worst!!! They debited an unauthorised amount of close to R15 000 from my bank account for a month-to-month Top-Up Plan. R15 000!!! I made the consultant who facilitated my contract at the Nicolway store aware of this and she did not help me. No one has come back to me to explain why this happened, if this was ***** or if it was a mistake. I had to reverse the amount and now I am worried that this will happen again and affect my credit score. Vodacom has broken my trust as a customer. I provided my banking details in confidence only for them to violate this confidentiality. TERRIBLE, TERRIBLE SERVICE!