SS
Shobna S

1 reviews | Active since Oct 2020

22 Oct 2020, 13:48

VODACOM is a *****

I have been in contact with Vodacom on several occasions since July. I have two contracts with them and have asked them to cancel one in July. I am still being billed since July, I have a good mind to stop the debit orders via my bank even for the contract that I do not intend to cancel, maybe then I will get a response from Vodacom, it is now month three and the debit order amount as not changed or their statements, as I said I am being billed for something I am not using. They will not call me back yet promises are made to do so. The number has been changed to a pay as you go but I am still billed for the account. VODACOM this is disgusting behaviour, and non ethical, how do you feel when you *****ing from people especially now during this financially stressful times.

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Replies (1)
Vodacom
Vodacom's reply22 Oct 2020, 13:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team