1 reviews | Active since May 2016

04 May 2016, 13:50

Vodacom is a *****

Due to personal circumstances I had to downgrade ny contract to a pay as you go service. During this period I bought an additional data bundle for my phone. When the contract was switched over to pay as you go. All additional bundles bought separate from the contract was also removed. I was never informed of this and this was never part of the contract. When I phoned the call centre I was o the line for 35 minutes before getting cut off. I phoned back and spent another 15 minutes before being cut off again. Poor service and ****************!

0
Replies (3)
Vodacom
Vodacom's reply04 May 2016, 21:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 May 2016, 12:42
Official

As per our telephonic discussion, your concerns have been addressed.

Once again, please accept our sincerest apologies for any inconvenience caused.

Regards

Consumer Website Team

 

's update05 May 2016, 18:08
Reviewer Update
Thank you for the efficient way in which you resolved my enquiry. After battling for 45 minutes on the telephone and 20 minutes in store, I had given up. This has renewed my faith in customer service. Thank you Shaffick