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Precious N

1 reviews | Active since Jun 2016

30 Jan 2025, 21:32

Vodacom is a **** that will leave you paying for a contract whose services you are no longer enjoying

After struggling with my WiFi network connection for close to two years vodacom has not been able to resolve the issue nor do they want to cancel my contract. They just enjoy pocketing my money while failing to give me proper service..

Following multiple complaints over a period of a year in December i was told the router is what is faulty and i need to book it in and get a new one but they failed to tell me there would be costs involved .

When i got to Vodacom at lakeside mall to book in the router I was told its out of warranty and if i wanted a new and it costs more than my current one I would have to cover the difference and if I reject the quote they give me id be liable for a R200 charge..

Bunch of ****mers i regret the day I joined the Vodacom network I cannot wait for my contract to end since they refuse to cancel it …I will never look back thats for damn sure 10 years of loyalty and this is how they pay me back 🚮🚮

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Replies (2)
Vodacom
Vodacom's reply31 Jan 2025, 08:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
PN
Precious N's update05 Feb 2025, 14:28
Reviewer Update
what is surprising is I have conversations dating back to the 11th of February 2024 when I started complaining about this Issue related to my home wifi. But only a month before my 33 month contract is due to end is when you decide that you will finally cancel my contract when I have pleaded with you for months and you refused to do so saying I would need to charged penalties and fees related to the remainder of my contract, and because of the incompetence of your stuff who never properly escalated my issue there is no record of the issue up until October of 2024 and now I'm being told I will only get a refund for what is recorder on your system which is 5 months what about the rest of the 8 months where there is clear indication and conversations where I have complained and was told story after story WHAT ABOUT THAT 8 MONTHS PERIOD???