Vodacom is a terrible network

<p>Disappointed is an understatement for what I am feeling for service received from Vodacom for what's been going on for a month after being a customer of their's for over 10years.. iIreligiously check my app because of the absorbent data costs I am being charged for no reason. On the 5th of July, a week into the new month I check my app and there are R900 additional data to my account. Immediately I call to query where I am told that the call is logged with the back office and they will get back to me. In the interim the call centre agent Thabiso 1- ********** ********** who assures me that he has put cap on my data. I currently am on a month to month contract, so I can migrate to any package I want. I then also choose to migrate to another package and then Thabiso me that he doesn't know why the system is charging me a migration fee but he can assure me that he will reverse the migration fee. Today is the 7th of August and I have not yet received a call back regarding the dispute of the data charge from the 5th of July. Due to the issue I have being having with Vodacom i check my balance all the time , I checked my app yesterday and my balance was 695 Meg of data. I hadn't used my phone out of my wifi since then and when I checked my balance again this morning there was yet again over R1000 worth of data charges. I immediately called Vodacom. I spoke with Zanele and was told that a call had been logged and they will be logging another call. Am I supposed to just accept the bills and be told oh a call has been logged? Furthermore I was told that the previous call centre agent Thabiso that I spoke to in July, did not reverse the wrongful migration charge, nor did he put a cap on my data as he promised. Am I supposed to believe that he even logged a call regarding this Data issues?I am a loyal Vodacom customer and this is the treatment I get? Waiting for a call to be logged? Vodacom doesn't wait to debit my account for the money at the end of the month. I want answers . I will be stopping my debit order until I get answers and these wrongful charges are reversed. The entire day today I have querying this bill and haven't used my phone at all, I even had to load another gig of data jus to be on the safe side, yet another R1000 has just been added to my data usage. So that's R1900 in total to data usage.</p> <p> </p> <p> </p>