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ABONGILE N
1 reviews | Active since Aug 2014
03 Feb 2025, 09:16
VODACOM IS A *****STER
Vodacom is a *****ster. I have joined vodacom in 2018 and then the service was being administered by Cellucity. It is disappointing that I have been ****** by vodacom in the past year for the numerous times, there was a point where a vodacom agent had an audacity to deliver a phone which I did not sign up for. This was never taken into consideration and it passed QA. I am currently paying R276.48 for a R150 airtime and for minutes that I do not receive at all. In order for me to receive them I need to call in every time, how come!!!!!!!!! I went to cancel my contract and they want cancellation fee, how on earth must I pay when they owe me tons and tons of money.
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Replies (3)
Vodacom's replyOfficial
03 Feb 2025, 10:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2025, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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ABONGILE N's updateReviewer Update
04 Feb 2025, 14:09There has been no call received since the log of the complaint. Promise to call has been broken, I am not certain what is the SLA on that however this clearly shows there is communication breakdown. It will be valuable if a consultant who gives me a call has the investigation results because I ensure that I exhaust all the options to expose Vodacom.
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ABONGILE N's update04 Feb 2025, 14:09
Reviewer Update
There has been no call received since the log of the complaint. Promise to call has been broken, I am not certain what is the SLA on that however this clearly shows there is communication breakdown. It will be valuable if a consultant who gives me a call has the investigation results because I ensure that I exhaust all the options to expose Vodacom.
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ABONGILE N's updateReviewer Update
07 Feb 2025, 14:13I am still waiting for the response.
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ABONGILE N's update07 Feb 2025, 14:13
Reviewer Update
I am still waiting for the response.