Vodacom is a shocking display of a large corporate *****ing from and mistreating their customers

I have had an account dispute with Vodacom since February 2019 which resulted in opening a case with ICASA and the National Consumer Commission. Vodacom was required to provide certain evidence to ICASA for charges that are irregular and have still not done so. However, Vodacom just closed the case and now want to take legal action. So basically Vodacom can take any money from their customers and charge them whatever they want regardless of whether the charges are true or not and then take legal action. The Customer Care at Vodacom is disgusting, call centre agents are extremely rude and apparently their standard response is to scream at customers and insult them. The person at Vodacom that was supposed to be handling the ICASA matter has stopped responding to communication and never provided what was supposed to be provided. Nevermind the fact that Vodacom just added charges to my account without my permission and in fact did not remove such even after I instructed them to do so.

This is a perfect example of a corporate bullying customers and *****ing from them whilst we try our best to fight against their disgusting abuse and shameless ******** activity.