Vodacom is a shambles.

This is a shambles. I have made two different payments at two different stores and they are not reflecting on Vodacom's side. Now I am in arrears all of a sudden? Crazy work guys. Please note your customer service is appalling across the board as well. Vodacom is going down the drain. I lost a cellphone and tried to get that sorted out but nobody responds in their call centre or on emails.