VODACOM IS A SECURITY RISK

Item: Vodacom
Rating: 1
Author: Philiswa P

A few months ago i wrote a review here on this and now i am once again complaining about the thing. From 2023.

I took out a 1-month loan through Vodapay app. it was settled in the next three weeks. The account was closed on my credit report.

A year later an account under the anme 'Nairtime' appears on my credit report with a R1 balance that is 11 months in arrears. I complain, they tell me it is fixed.

The account is still on my credit report, it is still open with a status of 'cooling off settlement' which is incorrect and is negatively impacting my credit score.

This account was settled and closed in 2023. Why is it still on my credit report and why is vodacom sharing our private information with a company we cannot even get in contact with to address these things?

Helpful (0)

Replies (3)

Vodacom's replyOfficial

20 Dec 2024, 07:59

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply20 Dec 2024, 07:59

Official

Philiswa P's updateReviewer Update

21 Jan 2025, 08:26

Another month later and the account is still on my credit profile so what exactly did you close????

Philiswa P's update21 Jan 2025, 08:26

Reviewer Update

Another month later and the account is still on my credit profile so what exactly did you close????

Philiswa P's updateReviewer Update

21 Jan 2025, 08:38

This is appearing under OPEN accounts in my credit profile with the status "Cooling off settlement" which implies that i did not fully pay off the account which is not true. Please have your 3r party partner CLOSE this account. I do not know why Vodacom is sharing our private information with 3rd parties ie have no agreements with because now I have this problem that Vodacom can't help me with. I have no means of contacting these people listed on my credit profile because i don't know them. All this for borrowing R80 in July 2023.Screenshot 2025-01-21 at 08.34.58.png 846.37 KB

Philiswa P's update21 Jan 2025, 08:38

Reviewer Update