Vodacom is a *******

It's been 2 months now that vodacom has sent me this router l spoke to 3 of the vodacom consultants, they said on their system it's showing that the courier has been allocated to come pick up the package it's not even activated but they are busy bealing me for something that's not actived and sealed. My credit score has dropped now because of their mess l am not gonna pay for their mess, they services is bad