Vodacom is a ****, sold me home uncapped data contract not working

I received my new home uncapped data contract with Alcatel router from Vodacom on the 19th December 2022, my internet was working fine, on the 27th December I went on holiday. On my return on the 4th January 2023 my internet was not work, called Vodacom customer care and they couldn’t find anything wrong with my internet on their side and told me that the technicians will call me back. It been 3 weeks the technician still hasn’t called. I called VCC more then 5 times to get my internet sorted but still I’m without internet (reference number ***). Called this morning for cancellation and I was told it being over 14 days so I can’t cancel the contract but send the router for repair. Vodacom ****med me, now I have to pay for something that is not working for 2 years.