1 reviews | Active since Mar 2019
VODACOM IS A ****, PERIOD!!
Vodacom data charges are nonsense period, 1 GB data does not even last a day! Nothing downloaded, only used to check my emails but the data just disappears. Tried calling the customer service to understand how such can happen, the service is also wack! they promised to investigate further and get back to me but what happened instead was, a day later they send me an SMS saying:
"Good day, please download a data monitoring tool called Mydatamanager from istore/play store. This third party application will tell you what is using your data going forward. Please switch off your mobile data when connecting via wi-fi. We have loaded some data airtime for you as a once off goodwill gesture. Thank you for support. Kind regards, Vodacom Customer Care, Moddy Motebejane"
JUST IMAGINE THE NERVE!!!!!!!!! They sent me 500MB data, mind you how many 1GB of data I bought that disappeared, I spent almost a R1000 on data in February only, and they give me 500MB!
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that, records indicate that usage was correct and a once-off gesture was loaded as courtesy.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that, records indicate that usage was correct and a once-off gesture was loaded as courtesy.
Regards
Vodacom Consumer Website Team