JM
John M

1 reviews | Active since Mar 2018

28 Feb 2023, 17:42

VODACOM IS A **** ONITS OWN, *************, *****ING AIR TIME, DATA AND MONEY, PLEASE PEOPLE BE CAREFUL WHEN DEALING WITH IT

I cannot remember the date, somewhat in early February 2023 I called the cancellation department of Vodacom giving them to give a notice to end our data contract for CELL NUMBER *** 30GB TOPUP because they added a cell phone number I did not know at some stage and I paid for two cell phone numbers until I complained.

The guy who was assisting me apologised and said to me, as their long time loyal, he propose to offer me the same 30GB TOPUP monthly for R99.00, instead of R318.00 I was paying for the same 30GB, as a gesture of appreciation and apology, I accepted the offer.

On 15/02/2023, the same amount of R318.00 was debited from my banking account, on 28/02/2023 I have zero data. I do not want to see any dramas with this **** company, I want my R318.00 back and a contract cancellation henceforth

0
Replies (1)
Vodacom
Vodacom's reply01 Mar 2023, 06:44
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team