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Nombulelo N

1 reviews | Active since Jun 2014

19 Oct 2020, 17:27

Vodacom IS A **** on its own - Data just vanishes and THEY DONT CARE

I’ve been recharging my account with data for the past couple of days and it just disappears. Been on casks with Vodacom over and over and no help or solution for this. They keep mentioning usage and it’s not true cause some days it’s fine when I recharge but other times they will tell you about usage. All my updates are done ONLY through WiFi. The past times I would recharge with data ans check balances immediately and balance would show no sign of the data, yet they tell me that the data shows on the system but funny not my side. Last call I was very upset and I escalated this and they said I’d get a credit, it’s been a week and still NOTHING!!! Apart from network issues we always encounter with Vodacom, there’s data issues. This is ******* and the worst part they don’t give a fudge about their customers. I’ve been a Vodacom customer for over 15 years and yet I still put up with this nonsense. I’m extremely disgusted with this network.

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Replies (1)
Vodacom
Vodacom's reply20 Oct 2020, 07:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team