Vodacom is a ****

Good afternoon

This company has ****med my mother under the guise of rewarding her as a loyal paying customer. She was offered a free sim card called "we grow". My mother asked the agent who called her about this sim card repeatedly if it was indeed free and no costs would be incured. The agent confirmed REPEATEDLY that she would not pay any costs.Once the sim card was delivered she didn't readily use or activate it and only activated it a week post delivery only because her vodacom app was saying she can't access it until she has activated that said sim card. She then did activate it but didn't use it. When she checked her app it says she owes roughly R1800 for this new sim. Today, my mother went in-store to complain and inquire about this and was told she cannot cancel this payment or this **** contract without paying R299. This is absolute day light ******* and ***** at its finest!. My mother signed no contract for this additional sim card and was given false information in order for her to agree to receiving this "free" sim card. You will have to rectify this, cancel this bogus contract/agreement as well as remove the R1800 charge.

This is absolutely ridiculous and we will not stand for it.