Vodacom is a ****

Early last year I asked vodacom to close my account. They emailed me a letter confirming that my account has been successfully closed. But now i check my credit score that account appears to be active and in arrears. I spent the whole day with the person who was assisting me on twitter providing my details. Every time that person responded i was asked to provide a piece of my details. I was even asked to provide my bank name and account type. I don’t know how’s that relevant. I provided that information even though i was sceptical. After spending the whole day being asked to provide my details bit by bit, i was told my information does not match i must use another platform. I don’t know how is it not matching and how using another platform is going to help because I’m still going to be providing the same details. To this was customer avoidance, I don’t how their QA will explain it and if they have a QA department. I regret having an account it vodacom. I have accounts with other network services providers and it’s so peaceful.