Vodacom IS A **** AND THEIR STAFF IS ***********. USELESS CUSTOMER SERVICE!!!

I played shake on my vodacom app on Monday the 29th August and one of the upside was 10GB at R189 so I bought that and was shocked to only be loaded 1.8GB and I immediately requested a call back via TOBI. A lady called Fikile phoned me back that evening and promised to call me back in an hour once my transaction is reflecting on her side. But she never did. So I requested another call back yesterday 7th September and I spoke to Given who loaded a ticket for me reference number A2-TFQW-N5TU7 after I explained everything to him. The ticket was assigned to a technician who investigated and I received an sms with 5GB and another sms for 2.5GB and my ticket was closed without being resolved 100%. Vodacom owed me 8.2GB and not 7.5GB. Worse I had to recharge 1GB on Monday coz of the inconvenience Vodacom caused coz the 1.8GB was almost finished in the morning. And your Vodacom Business Jeremy Meyer has the never to send me an apology via an sms for a query that's not resolved. I am extremely upset and disappointed with your very bad service and your staff's incompetence. I demand a refund of R189 of the initial upside i bought on the 29th August and R25 upsize I loaded on Monday the 5th September for the inconvenience caused plus free 10GB loaded. Total refund amount of R214.00 plus free 10GB with immediate effect.