MK
Melissa K
1 reviews | Active since Oct 2019
20 Oct 2022, 13:19
Vodacom is a ****!!!!! And ***********!!!!
A vodacom sales person came to my door saying that they are upgrading fiber lines, there would be no extra charges I would get a month to month contract for R100 less then I'm paying with better line speed. I agreed. For 2 months I got charged for 2 fiberline (the old and the new) despite 3 phone calls explaining that it was only 1 line, eventually they worked out that 1 house cant have 2 lines. Then the 3rd month I'm charged the old contract price. I phone again spend an hour on the phone. Month 4 still on the old contract price. I call to cancel but now I can only cancel in 6 months time or I must pay for the router. How is that month to month contract???
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Replies (1)Vodacom's replyOfficial
20 Oct 2022, 14:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Oct 2022, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
