KM
Kate M

1 reviews | Active since Feb 2021

22 Nov 2022, 12:11

Vodacom is a **** and an exploitor

December last year I logged a complaint against Vodacom on the delayed wifi installation, January 2022 I resorted to Vox, however the contract is still a Vodacom contract. While I was waiting for the installation I took a month to month Data contract, January I reach out to cancel since Vox had completed the wifi installation to no avail, the month of February and March I reversed the debits in hope that Vodacom will call back, however they never did.. Later on the year I was called by their lawyers for collection with account now in 4000 areas,, I explained to them what has been my situation but because thats their commission they pushing for me to pay the money.

That listing is impactting me badly,, Vodacom is a ****!!!

0
Replies (3)
Vodacom
Vodacom's reply22 Nov 2022, 13:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
KM
Kate M's update25 Nov 2022, 20:02
Reviewer Update
Hi There,

I did, I was told the contact was logged as a 36 months contract and not month to month, I was directed to sales, sales directed me to accounts, in essence no one was willing assist

KM
Kate M's update25 Nov 2022, 20:04
Reviewer Update
I cannot tolerate this level of bullying, my relationship with Vodacom has bitter form December 2021 when I re- app**** for a wifi contract, ever since it never got better