TM
Thembile M

1 reviews | Active since Sept 2019

10 Mar 2022, 16:31

Vodacom is a ****

Vodacom is a ****. I phone the call centre on TWO occasions to cancel a contract and still it hasn't been cancelled. On both occasions I was told the contract was cancelled at the end of the call but it still hasn't. I think they internationally make it difficult for costumers to cancel their contracts. When you phone them they keep telling you about new offers they have for me even though I keep telling them I want to cancel. I recently got a call from debit collectors because I reversed debit order as they just don't want to cancel the contract. I would never want to deal with Vodacom again and I will definitely never going to refer them to anyone after this experience. Based on my experience their call centre staff is trained to make it difficult for people to cancel their contracts.

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Replies (1)
Vodacom
Vodacom's reply11 Mar 2022, 07:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team