KS
Khanyisile S

1 reviews | Active since Mar 2009

05 Mar 2021, 22:20

Vodacom is a ****

1. In 2018 they blacklisted me for the contract I terminated and still debited my account. They promised to refund and remove my name from the credit bereau. I have been calling, tweeting and sending them emails but nobody cares. 2. My late husband had a contract that he didn't renew but was on month to month. Upon his passing I informed them that I want it converted to prepaid and I want to keep the number for sentimental reasons and more so that many things were done used this number. I was sent to the nearest vodacom shop of which I did and was treated so bad. I called them whilst I was still in the store and was told they can't help me because his account was in areas of +-R600, no statement was provided to prove that and my question was he has not using this phone because he was hospitalized and he has been paying it until his passing. No answer came forth.

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Replies (1)
Vodacom
Vodacom's reply06 Mar 2021, 10:18
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team