MK
Matome K

1 reviews | Active since Apr 2014

06 Dec 2021, 11:53

VODACOM IS A ****

No words of mine will ever be enough to describe the level of disappointment due to the horrible service I got from Vodacom. On 24 July 2021, I sent all requested documents to Vodacom representative (Merlarnie Vester) for transfer of cellphone from Company to an individual (myself) as I was leaving my then employer: Follow ups were made as follows with Merlarnie Vester and I got no reply: 12 October 2021 11 November 2021 17 November 2021

What is even so annoying is that, I am repeatedly receiving calls and SMSs from a company called MBD INC demanding that I must pay an amount of R646.68 as of 17 November 2021 or else I'll be taken to ITC for blacklisting. Like really now??? What the **** is this??? I sent Vodacom everything including my banking details. Did a debit order perhaps bounced back??? Hell NO? Why then take someone who never defaulted on payment to ITC??? I told MBD INC representatives to go to hell! I told them I'll never pay a single cent through them because by so doing, I will be acknowledging fault on my side. Is Vodacom perhaps on a secret mission to BLACKLIST South African citizens??? That's the only logical explanation for all this madness!!! Sometime in early August, I received an SM from Vodacom saying that my transfer application was successful. What happened to that successful application??? May someone clarify to me as to why all this nonsense now!

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Replies (1)
Vodacom
Vodacom's reply06 Dec 2021, 12:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team