AN
ABONGILE N
1 reviews | Active since Jul 2018
19 Sept 2022, 07:57
Vodacom is a ****
Vodacom is a **** and I believe employees have been trained well on this well because they do not provide solid response. I have been inContact with Vodacom since my upgrade beginning of this month and there has been no resolution. A number of escalation has been done but they all promise to call me back but none achieve that. I want to end my contract because its obvious they don't know what client centricity is. I am being overcharged for what! I dont know
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Vodacom's replyOfficial
19 Sept 2022, 09:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Sept 2022, 09:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AN
ABONGILE N's updateReviewer Update
19 Sept 2022, 14:08Reading to understand is very crucial, how come you read to respond!!! it is obvious that a wrong investigation was conducted. The attached query had nothing to do with minutes not being added but more about being ****med by Vodacom and being over charged. What has happed to data quality, It now explains why you drastically fail to provide good customer service its simply because you skip being attentive to detail, your QA Department has a long way to go. Investigate the R400 added to my account!!!!
AN
ABONGILE N's update19 Sept 2022, 14:08
Reviewer Update
Reading to understand is very crucial, how come you read to respond!!! it is obvious that a wrong investigation was conducted. The attached query had nothing to do with minutes not being added but more about being ****med by Vodacom and being over charged. What has happed to data quality, It now explains why you drastically fail to provide good customer service its simply because you skip being attentive to detail, your QA Department has a long way to go. Investigate the R400 added to my account!!!!