Vodacom is a ****

My contract with Vodacom was coming to an end last December 2021 and I called in advance sometime in November 2021 to cancel my contract. The consultant ensured me that the contract was canceled successfully, only find out in January 2022 that the contract was still active and the debit order went off for January. I then called again beginning of February 2022 only to be told that the cancelation was not done and that consultant logged contract cancelation for second time and she logged a refund for the debit order that went off in January 2022. On 24 February 2022 I saw that there was a debit against my account which off end of February. I called Vodacom to find what was going on, only to find out that the cancelation and the refund request was not done. And today 28th of February the debit order went off against my account.

As per contract, the term was coming to an end last year December 2021 and I called in advance to cancel my contract. But as of now 28 February 2022, Vodacom has not cancelled my contract yet and still taking my money. I have called many times and still the matter has not been resolved.