1 reviews | Active since Dec 2016

24 Dec 2019, 12:39

Vodacom is a ****

Vodacom is ******** us! Bought a P20 nov 2018 cash and took airtime contract for a 24 months. March 2019 could not make the payment. Services were suspended. April i went to pay but I didnt receive April airtime. I asked if I pay for April will I receive the airtime. Reaponse was NO. then I decided not to pay. I was billed for May and June however no airtime waa received and non of the consultants could tell me why.... They have now deleted my number which is a 083 number I bought from MTN in 2006, they have also blocked my P20 which I paid for cash. Phone doesnt work even when I put a another sim card. They claim I owe R6k for the remainder of the contract however I will not be receiving anymore airtime from them because they deleted my number from the network. Not too sure why is my phone also not working since its mine and I paid for it!

Based on the contract vodacom has an obligation to provide me with airtime monthly and I have an obligation to pay them. Now that they want to pay 2020 though I will not be receiving any service from them, is this not theft and ****?

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Replies (1)
Vodacom
Vodacom's reply25 Dec 2019, 10:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team