gM
glory M

1 reviews | Active since Jun 2017

23 Sept 2019, 16:35

Vodacom is a ****

I've been vodacom client as far as of 2011 I've been upgrading from one contract to another and I wouldn't be told about the changes that I'm told of this day. I went and took a contract that was going for 999 I was told that iPhone 6 comes for free little did I know it was all a **** there is nothing called free on that contract discovered such when now I was due for an upgrade I told them I'm upgrading the main line since well the other one was free was expecting it was going to gona change the amount. If the headset was really free why would now the headset be 830 on which planet does iPhone 8 cost that much. Vodacom it's a ******* coz customer get lured by being told free product whilst they know very well its all lies I wonder how many customers fell for such insult. I went to South gate store to do an upgrade to a 279 phone. WAs told that thing of the left month falling off its no longer existing so why do u let the client pay so much money n decide that they forfeit their minutes but u still want their money from their pockets. Even their consultants they are very rude there was one by the name of busi she was busy debating with me with the facts that I know. Moving forward debate didn't end well. Then there was one called sindi I asked her surname she refused told me that she gave me my her name so what do I want to do with her surname if I hv a problem I can just ask vodacom for a recording if something goes wrong on the conversation. There was nothinb resolved coz they all want to debate and be the one to end without being on customer shoes. It's such a shame then there is vodacom direct they call client n offer them services online and they lie I went through such last month. Funny how the system they use can only detect faults from customers there was time my month were extended was told surely the system didn't update. So I wonder how many customers have been ****** under the system didn't update I'm so mad I used to recommend vodacom but now I can say their service it's kaak. I don't think I'll ever in my life recommend or take any contract after the upgrade. On another hand I wrote to their Twitter page thinking to get help was told I need to speak to the store manager I dont know is it coz I'm black

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Replies (2)
Vodacom
Vodacom's reply25 Sept 2019, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply01 Oct 2019, 10:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team